Orders are typically dispatched within 1 working day. If you order before 3pm its highly likely you order will be dispatched on the same day it was ordered (Monday to Friday).
|Destination||Delivery Time||Delivery Service||Price|
|UK Standard||3 – 5 Days||Royal Mail||£2.40|
|UK Express||1 – 2 Days||Royal Mail 1st Class Signed For||£4.00|
|Worldwide||3 – 10 Days||Royal Mail International Signed For||£6.00|
These postage prices are for 1 key, for each and every additional key add £0.60 to the above prices / key.
Please Note: The delivery times are an estimate only, we rely on Royal Mail for our deliveries and from time to time there can be delays.
Can I post to a different address than my billing address ?
Yes. On the checkout page un-tick the box next to “Ship to the same address”.
How long will it take for an order to be delivered?
We dispatch parcels Monday to Friday. Please see table above for details.
How do I track my parcel?
We send most of our parcels using some form of Royal Mail signed for which means it can be tracked. Due to time constraints we do not always attach the tracking number to the dispatch email that you should receive when we ship your order. If you do not get your item when you are expecting please email firstname.lastname@example.org or call us on 01237 722 135 and we will send you the tracking number and contact Royal Mail to find out the status.
Do your parcels show what the contents are?
No. We use plain packaging on all of our orders. We do need to have our return address on the parcels for obvious reasons.
My parcel hasn’t arrived ?
If the parcel hasn’t arrived within 5 working days (10 days outside UK) please contact us so we can investigate. We can only refund or exchange a lost or delayed item after 14 days as this is when we are able to put in a claim for the lost or delayed item.