CAR locksmiths FOR NORTH DEVON
Shipping & Delivery
Do you ship abroad
Yes, we ship to customers and organisations all across the world.
What packaging does my item come in?
Your package will come in a discreet plain white Jiffy bag with no trace of where it has come from or what is inside it.
Can I order by telephone?
Sorry but we are unable to take orders over the phone. We accept paypal payments because we feel that is the safest option as we do not get to see any of your credit card details.
What are your postage prices?
All deliveries to the UK are free of charge for deliveries of 5 -7 days. Please see our price list for express delivery and Worldwide rates here.
Will you dispatch to a PO Box address?
Sorry but we are unable to deliver to any PO Box addresses..
Can I come and collect my order?
Sorry but we do not allow pickups. We have no shop front and we don’t have any public liability insurance for this reason. Our prices are low because we don’t need to pay the overheads a shop front costs.
How long will it take for an order to be delivered?
If the order is received before 2pm we we will send it out that day, if the order is received after 2pm the item will be sent the next working day..
When do you dispatch the orders?
We dispatch parcels Monday to Friday.
Do your parcels show what the contents are?
No. We use plain packaging on all of our orders. We do need to have our return address on the parcels for obvious reasons.
My parcel hasn’t arrived ?
If the parcel hasn’t arrived within 5 working days please contact us so we can investigate
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Privacy & Security
At OrderKeysonline.com we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel. Our Privacy Policy is contained here and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.
Returns & Replacements
With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer’s packaging!) and undamaged, for exchange, credit, or refund, within 30 days of the purchase date. This refund does not include the postage costs. This warranty does not cover abuse or normal wear of the tools. Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective. Postage and packaging price is non-fundable.
Ordering
We send out the orders via next day special delivery the same day if the order is placed before 2pm. You will receive an email from us once you place an order online and then a secondary email containing your tracking number informing you that your order has been sent.
Refund Policy
Items can be returned within 14 days of purchase for a refund. Please email us (returns@replacementkeys.co.uk) prior to returning any item(s), as we may be able to assist you if there is a problem. Refunds will be issued once the goods have been received and inspected. Any postage charges will not be refunded for goods supplied correctly to order.
If there’s a fault with a product:
• If the fault occurs within 30 days of purchase, we’ll give you a replacement or a refund.
• If you’ve had the product for up to 1 year, we’ll repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund.
• This does not affect your statutory rights.
Distance Selling Regulations
Under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for orders placed via the internet. This does not apply to items personalised or made to your specification such as keys cut to code. To cancel, you can email us within seven working days commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Return Address
Replacement Keys
Po Box 4421
Dunstable
LU6 9HP
Please include your order number.
Terms and Conditions
Read our full terms and conditions.
